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articleOUR WHITE-GLOVE SERVICE INFORMATION
OUR WHITE-GLOVE SERVICE INFORMATION
We believe that the jewelry industry shouldn't be as elusive as it is today, and everyone everywhere should have a place where they can find beautiful and authentic fine jewelry with unique designs, exquisite craftsmanship, and worry-free services, all with reasonable prices, and have investment value.
••FREE UPS/FEDEX SHIPPING ALWAYS••
We design and handcraft one of a kind, fine jewelry. Each item is unique and is characterized with CERTIFIED, genuine, top-quality, precious gemstones and diamonds. Every piece of our jewelry is made from 18K solid gold. Each design is one of a kind, and every item you see is the exact item you will get. No duplicates or twins.All items are uniquely designed, and handcrafted by our professional goldsmiths located in Bangkok, Thailand.
WE ALSO DO MADE-TO-ORDER AND CUSTOM-DESIGNED JEWELRY! JUST EMAIL US, AND TELL US WHAT YOU HAVE IN MIND, AND WE WILL HELP YOU ALL STEPS OF THE WAY! LET THE MAGIC BEGIN!
Shipping for In-Stock items: 1 processing day, and 2-day fast and free FedEx or UPS (your choice) shipping with insurance.
Shipping for In-Stock items that require sizing or engravement: 1-2 processing days, and 2-day fast and free FedEx or UPS (your choice) shipping with insurance.
For Custom-Made-Order: 10-15 gold-crafting period, and 2-day fast and free FedEx or UPS (your choice) shipping with insurance.
Free Return: HASSLE-FREE Return within 14 days after delivery (full refund less sizing and shipping fees).
Return Address: For US-Buyers, you may send the item back to our US-based office in Salt Lake City. For international buyers, please send the item back to our headquarter in Bangkok.
Quality and Authenticity Warrantee: We offer 30-day quality and authenticity warrantee. Anything wrong with the item in any way within 30 can be sent back for a full refund or a replacement (in case of quality problem).
OUR WHITE-GLOVE SERVICE INFORMATION:
• MOST OF OUR RINGS ARE NOW A SIZE 5 (US). We offer professional sizing service from size 4-9, and it's all free of charge!
• KINDLY ALLOW 2-3 business days to process the order (and sizing for rings)
• FREE INSURED UPS 2 DAYS PRIORITY SHIPPING
• FREE PERSONALIZED ENGRAVEMENT!
• ABSOLUTELY FREE OF CHARGE 14-DAY HASSLE-FREE RETURNS! If you don't like it just send it back! Please contact us to coordinate return shipping. NO Restocking fee, NO shipping fee, NO sizing fee EVER! Return and get a full 100% refund! (Please note that return shipping will be made at your own cost).
• IN CASE OF RETURN, PLEASE SEND THE ITEM BACK TO OUR CUSTOMER SERVICE DEPARTMENT IN SALT LAKE CITY, UTAH
• 30-DAY QUALITY AND AUTHENTICITY WARRANTEE. ANYTHING WRONG WITH THE ITEM CAN BE SENT BACK FOR A FULL REFUND WITHIN 30 DAYS.
20 November 2018
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